Indigo 6E-6798 Seat 10A, 27 Nov 23 where’s your Cushion
A photo of damaged seat on an IndiGo flight goes viral
New Delhi,UPDATED: Nov 27, 2023 17:33 IST
A passenger encountered an unexpected issue during her flight from Pune to Nagpur earlier this week. Upon boarding IndiGo flight number 6E-6798, Sagarika Patnaik discovered that the cushion of her assigned seat, 10A, was missing.
Her husband, Subrat Patnaik told The Times of India that Sagarika was initially taken aback by the missing seat cushion and looked for it around. She informed the cabin crew about the situation, but as the boarding process continued, she found herself standing in the aisle, causing inconvenience to other passengers. Eventually, a crew member resolved the issue by fetching a spare cushion from another seat.
In a post on X (formerly Twitter), Subrat expressed his dissatisfaction with the airline, questioning how the cushion could simply disappear and highlighted that such an oversight is not expected from IndiGo.
"#Indigo !! #Flight 6E 6798 !! Seat no 10A ! Pune to Nagpur!!! Today’s statusâ€æBest way to increase profitâ€æPathetic,” Subrat said in his post on X.
Next, Subrat did get an answer from IndiGo but it was far from satisfactory.
"Hi, that's certainly not good to see. At times, the seat cushion gets adrift from its Velcro. The same can be repositioned with the help of our crew. Further, your feedback will be shared with the concerned team for review. Hope to serve you better in the future. "
Subrat further questioned the effectiveness of the pre-flight cleaning and inspection processes, noting that both the cleaning staff and the cabin crew failed to notice the missing cushion before boarding.
Aviation expert Dhairyashil Vandekar condemned the incident, stating that airlines should never provide passengers with broken or unserviceable seats. "Under no circumstances are airlines supposed to offer broken or unserviceable seats to passengers, for obvious reasons. The Directorate General of Civil Aviation (DGCA) has warned the airlines in this regard in the past. Despite that if such incidents happen, the DGCA must take strict action," Mr Vandekar told TOI.
Published By:
Medha Chawla
Published On:
Nov 27, 2023